High-quality employee training for everyone on your venue staff
Our portfolio of customized training services begins with the best research-based training. We’ve adapted, delivered, and fine-tuned these programs for over a decade, and further customize them to fit your organization’s needs and specific challenges.
Our training programs apply modern principles of adult learning and are active, engaging, and personal, leading to truly noticeable results!
Covid-19 & Virtual Offerings
In response to the current need for venue managers to train employees in Covid-19 protocols and be prepared for re-opening, VSG has developed additional training and FREE online webinars. We also provide all of our customized training virtually. Read more…
Fortify your frontline event staff
Enhance your team’s service skill set. Your employees will learn to anticipate customer needs, establishing the special connection that makes the difference between a good experience and a memorable one. Developed to serve you for the long run, GUESTS is not a “one and done” but is instead an adaptive program you can successfully build on each year.
Equip your event supervisors for success
Bridge the gap from frontline worker to supervisor and increase the effectiveness of anyone in an event supervisory role. Participants learn how management style influences their approach to decision making and problem-solving. This equips them to adapt to the unique styles of their team members, enabling them to bring out the best in their people.
Build a stronger more effective team
Effective teamwork is the keystone of employee production, satisfaction, and retention. Teams will learn to trust one another, and how to engage in productive conflict around ideas, commit to decisions, and hold one another accountable to ultimately achieve collective results.
It’s more than mission and values – inspire commitment by getting to why
Draw out what deeply matters to your team and focus on the contribution and impacts your organization makes as we guide your team through the steps of developing your unique mission statement. This work then becomes the foundation for building your organizational values, defining how everyone agrees to work together going forward.
363° of leadership effectiveness
Specific and constructive feedback from direct reports, peers, bosses, and others align with self-reflection to deliver an outstanding productive development plan for the leader. Using today’s most current and comprehensive assessment tool, our process highlights the critically important component of emotional intelligence. LEADERSHIP DNA provides leaders clear and positive insights around their greatest strengths and in-depth information and strategies for improvement.
An operator’s manual for people
Powered by Everything DiSC Workplace®, our organizational development program is the most effective tool available to focus your team on learning about themselves and supporting each other, This deeper understanding allows for more effective and positive communication among team members, creating a foundation for an open and accepting culture that leads to improved performance, workplace commitment, and retention.
Preparing leaders at all levels
APEX provides leaders with a better understanding of their own leadership behaviors, how these behaviors impact their effectiveness and the three essential responsibilities of a leader necessary for positive organizational impact.