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When the season is half over, the focus shifts to opportunities that will help us “finish strong”.

What’s the greatest threat to mid-season event team excellence? It’s not a lack of skill or knowledge that impedes team efforts to maintain high standards in guest related service and safety all season. There is a proven need for an infusion of energy and inspiration to defeat our biggest obstacle… the beast known as “complacency”.

In the fast-paced world of live events, maintaining high morale and peak performance all season long is crucial. A mid-season refresher training is key to revitalizing your team, ensuring they stay motivated and efficient.

Why Mid-Season Refresher Training?

Studies show that regular training can increase employee engagement and reduce turnover by 50%. For the live events industry where staff retention can be challenging, these training sessions can be game changers. Mid-season refresher training can both reinforce existing skills and introduce new techniques.

Imagine this: Your team has been working tirelessly since the season began. They’ve faced countless challenges and adapted to various situations, but fatigue is starting to set in. A well-timed refresher training can reignite their passion, boost their confidence, and equip them with new strategies to tackle the rest of the season.

Boosting Morale and Performance

Refresher training positively impacts morale. Employees feel more confident and appreciated, knowing their interactions with customers are valued. This in turn translates to better performance on event days.

Four Actionable Tips for Implementing Mid-Season Training:

  • Schedule Training During a Less Busy Period: Choose a time when events are fewer, allowing staff to fully engage without added stress.
  • Focus on Both Soft Skills and Technical Skills: Balance sessions between improving communication and teamwork, and providing reminders about guest service basics.
  • Use Interactive Methods: Incorporate role-playing, simulations, and group discussions to make training sessions engaging and practical.
  • Gather Feedback: After the training, collect feedback from team members to understand what worked well and what could be improved. This input will help refine future training sessions.

Implementing mid-season refresher training is not just a nice-to-have—it’s a must for a successful live event operation. By boosting morale and enhancing performance, you’ll ensure your team is ready to deliver exceptional experiences every time.

We’re passionate about supporting teams wherever they are on their path to excellence. If you’re curious about how we can help your team achieve similar results, let’s connect!